To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that have been opened or used may not be eligible for a return unless they are defective or damaged upon arrival.
To request a return, you must email us at [email protected]. Include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please do not send items back without prior approval, as this may delay the return process.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Follow the return process outlined above to initiate your return.
If you receive a defective or damaged item, please contact us within 7 days of receipt at [email protected]. We may request photos of the damage to expedite the resolution process. If the item is confirmed to be defective or damaged, we will provide instructions for returning the item and will cover the return shipping costs.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility.
